Terms of Service
1. Services Provided
We offer CRM setup, automation tools, appointment booking, messaging, marketing campaigns, and other business services powered by ProdigalSuite. Services are billed monthly and include access per your selected plan.
Exclusions: Setup services (e.g. customization or campaign design) may have separate, quoted fees.
2. User Responsibilities
You agree to:
Provide complete, accurate business info and assets (logos, brand guidelines, etc.).
Use the platform lawfully—no spam, unlawful content, or misuse.
Maintain your own backups of data, content, and files.
3. Trial Period & Billing
You receive a 7-day free trial with usage credits. After the trial ends, your card will be charged unless you cancel. You’re responsible for any platform usage fees (SMS, calls, email sends) above included credits.
4. Seat & Contact Limits
Your plan includes a set number of user seats and a contact limit. We’ll notify you as you approach any limits; excess usage may require upgrading to avoid service disruption.
5. Support & Downtime
Basic support is included via chat/email. Setup support or custom migrations may be offered separately. We strive for uptime but don’t guarantee against outages. You’ll be notified promptly of any planned downtime.
6. Refunds & Cancellations
We don’t offer refunds. You may cancel anytime—services will remain active until the end of your billing cycle. Be sure to export all data before cancellation.
7. Intellectual Property
Everything you upload (contacts, media, copy) is yours. We retain rights to our software, integrations, and proprietary configurations or automations created by us.
8. Privacy & Security
We follow industry best practices. Your data remains private and secure, and is only shared with approved third-party services (e.g. SMS providers, email gateways). See our Privacy Policy for full details.
9. Liability Limits
We are not liable for indirect or consequential damages (e.g., lost profits). Our total liability won’t exceed what you paid us in the past 6 months.
10. Revisions to Terms
We may update these Terms occasionally. Continued use after changes are posted constitutes agreement.
11. Governing Law
These Terms are governed by the laws of the State of Minnesota, United States. Any disputes arising from these terms shall be resolved in the state or federal courts located in Minnesota.
Last Updated: 7/2/2025
Privacy Policy
1. Information Collected
Ownership & Contact Info: Name, business name, email, phone, address.
Account Data: Usage metrics, communications, customer info uploaded to ProdigalSuite.
Transaction Data: Invoices, payment history, service usage.
Automated Data: IP address, browser, page visits, cookies, etc.
2. How We Use Your Data
Provide & support services (account setup, billing, support responses).
Improve system functionality (bug fixing, feature analytics).
Communicate updates, marketing, billing alerts (opt-out available).
Comply with legal obligations (e.g. tax, audits).
3. Third-Party Sharing
Service providers (SMS, email, CRM tools, analytics) only as needed, under confidentiality.
Legal compliance (e.g., court orders).
Sale/merger scenarios, with notice and privacy-preserving terms.
4. Security Measures
Data encryption at rest and in transit.
Access control, secure servers, regular audits.
Breach notifications as required by privacy regulations.
5. Your Privacy Rights
Depending on your location, you may:
Access, correct, or delete your data
Withdraw consent (for communications)
Opt out of marketing emails
Contact us via [Insert Contact Info].
6. Children’s Privacy
We do not knowingly collect from individuals under 18. If we learn we have, we will delete that data.
7. Cookies & Tracking
We use cookies/analytics (e.g., Google Analytics) to enhance user experience. You can control cookie settings in your browser.
8. Policy Changes
We may update this policy occasionally. The updated date will reflect changes, and we may notify you via email or on-platform.
9. Contact Info
Email us at: [email protected]
Mail: 4655 Nicols Rd, Eagan, MN 55122
Phone: 651.377.1104
Last Updated: 7/2/2025
FAQs
Got Questions? Find Answers to Our Most Frequently Asked Queries Here.
Do I need to know what a CRM is to use ProdigalSuite?
Nope. Whether you’ve used tools like Calendly, Square, or you’re still running your business from DMs and sticky notes — ProdigalSuite meets you where you are. It’s built for real people, not tech experts.
Can I upgrade my seats or customize my plan?
Yes — you’re not locked into a preset package. While we offer clear plan tiers for simplicity, we know every business is different. If you need more seats, extra features, or a mix that better fits how you work, just reach out. We’ll help tailor a setup that works for you without making things complicated.
Can I manage my whole business from this?
For most people — yes. ProdigalSuite can replace multiple tools: CRM, calendar, invoices, review requests, campaigns, email and SMS marketing, and more — all in one dashboard. No more jumping between five apps that don’t talk to each other.
Do I need to install anything?
Nope. ProdigalSuite is 100% cloud-based.
What happens after the free trial?
You’ll keep everything you’ve already set up — your leads, your automations, your templates. You can choose to upgrade to a full plan anytime during or after the 7-day trial. And yes, your usage credits from the trial go toward real activity (like texts, calls, etc.).
Can I add my team or assistants?
Yes. Every plan includes multiple seats, so you can bring on your assistant, sales team, or contractors. You can also control their access levels — whether you want them managing messages, sending invoices, or just checking calendars.
